Leisure or business, all travelers have questions because there is so much to know when you venture out to new places. Whether that is about differences among pricing plans or assisting them in clarifying confusion about their travel plans, travelers need support all the way. Travelers are customers who need guidance. Their questions have morphed into what they see available on the web. Millennials are more well-informed than travelers of previous generations.
So ask yourself this – Is the travel management company you are currently using well equipped with a capable customer service team? Are they prepared to pander to the millennial travel demands?
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